Refund & Return Policy
We want you to be happy with your purchase. Please review our policy below.
1. Return Eligibility
Returns are accepted within 3 days of the delivery date. To be eligible,
items must be:
- Unused, unworn, and in original condition
- In original packaging with tags/labels attached
- Accompanied by proof of purchase (order number or receipt)
Items marked as final sale, gift cards, and opened hygiene/personal-care
products are not eligible for return.
2. How to Request a Return
Contact us within 3 days of delivery at uflstore@gmail.com or WhatsApp
+44 7862 600901 with your order number and reason for return. We will
provide return instructions once approved.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the
approval status. Approved refunds are processed to your original payment
method within 5–10 business days. Original shipping charges are
non-refundable.
4. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within
3 days of delivery with photos of the item. We will offer a replacement or
full refund at no extra cost to you.
5. Late Return Requests
Return requests made after 3 days from delivery will not be accepted,
unless required otherwise by local consumer protection law.
6. Exchanges
We currently do not offer direct exchanges. Please return the original
item for a refund and place a new order for the desired item.
7. Contact Us
Email: uflstore@gmail.com
WhatsApp: +44 7862 600901